BluSmart halts cab bookings amid Gensol fraud: How to take refund of the money in your Blu wallet

BluSmart, the electric ride-hailing service once seen as a challenger to Uber and Ola, has abruptly suspended cab bookings in Delhi-NCR, Bengaluru, and Mumbai. The move comes amid an ongoing SEBI investigation into Gensol Engineering, BluSmart’s financial backer, over alleged fund misappropriation.


Why has BluSmart stopped operations?While BluSmart has not issued an official statement, reports suggest that the suspension follows SEBI’s interim order against Gensol Engineering, which allegedly diverted Rs 262 crore meant for EV purchases. The company’s app remains available for download, but users are unable to book rides, with all time slots showing as unavailable.


How to claim a refund from Blu WalletBluSmart’s fare payment system required users to pre-load money into Blu Wallet before booking rides. With services halted, many customers are now struggling to retrieve their funds. Here’s how you can request a refund:

Open the BluSmart app on your smartphone.

Tap the menu icon in the top-left corner and navigate to the Help section.

Select Blu Wallet from the list of help topics.

Scroll down to the ‘Does this resolve your issue?’ tab and tap the thumb-down icon.

You will then be able to contact BluSmart’s support team and request a refund.

Once processed, the refunded amount should be credited back to your original payment method within 5 to 7 working days.

The Times of India (Tech) team attempted to process a refund from the Blu Wallet and spoke with a company representative, who assured us that the amount would be credited back to the original payment method within 5 to 7 days. Following our conversation, we received an official email from BluSmart confirming the temporary suspension of its services and stating that refund processing will be initiated soon.



What’s next for BluSmart?BluSmart’s future remains uncertain, with reports indicating that the company may exit the ride-hailing business and transition into a fleet partner for Uber. Meanwhile, Delhi International Airport has issued an advisory to passengers, confirming that BluSmart has temporarily suspended operations at the airport.