Blinkit launches 10-minute returns service in these cities

Blinkit , the quick commerce platform has announced the launch of a new 10-minute return and exchange service for clothing and footwear categories in select Indian cities. This feature aims to address a major pain point for online shoppers: size and fit issues.


What the CEO saidAlbinder Dhindsa, CEO of Blinkit, posted about the launch of the service on X (formerly known as Twitter). “Introducing Easy Returns on Blinkit! Customers can initiate a return/ exchange in case of a size or fit issue with the delivered product. This solves a crucial problem of size anxiety for categories like clothing and footwear. The cool part - return or exchange will happen within 10 minutes of raising a request! We've been testing this in Delhi NCR for a couple of weeks and have now enabled it for Mumbai, Bangalore, Hyderabad and Pune. More cities to be added soon!,” reads the post.

Introducing Easy Returns on Blinkit!

Customers can initiate a return/ exchange in case of a size or fit issue with the delivered product. This solves a crucial problem of size anxiety for categories like clothing and footwear.

The cool part - return or exchange will happen… pic.twitter.com/iWUcoPaOLj

— Albinder Dhindsa (@albinder) October 15, 2024

Blinkit has already been testing the 10-minute return service in Delhi NCR for a few weeks, gauging customer response. The positive results have spurred the company to expand the feature to major cities like Mumbai, Bangalore, Hyderabad, and Pune. More cities are expected to be added soon, bringing this convenient service to a wider customer base.

The exact details of the 10-minute return process are yet to be officially announced by Blinkit. However, it’s likely to involve initiating the request through the Blinkit app, with a dedicated pickup service ensuring a swift completion within the promised timeframe.