M&S issues fresh cyber attack update– and with no end in sight, here's where to shop instead

Marks & Spencer has been having a rough few weeks after a cyber attack caused serious disruption to its online services. It all started over the Easter weekend, when customers noticed problems with Click & Collect and payments. While some things are back up and running, like picking up Click & Collect orders (if you’ve had the ready-to-collect email), online orders on the website and app have been paused since 25 April – and there’s still no update on when they’ll be back. It's said orders made after 23 April are being refunded, and the company’s even had to take some systems offline, which has led to food shortages in a few stores.

So, as we near the three-week mark of M&S's online orders being ceased, what's the update? M&S has just released a statement following concerns of a breach of customer data.

Jayne Wall, operations director for M&S, writes: "To proactively manage the incident, we immediately took steps to protect our systems and engaged leading cyber security experts. We also reported the incident to relevant government authorities and law enforcement, who we continue to work closely with.

"Unfortunately, the nature of the incident means that some personal customer data has been taken, but there is no evidence that it has been shared. The personal data could include contact details, date of birth and online order history. However, importantly, the data does not include useable card or payment details, and it also does not include any account passwords. For more detail, see our FAQs. You do not need to take any action, but you might receive emails, calls or texts claiming to be from M&S when they are not, so do be cautious."

So, what happened exactly? Cybercrime group called DragonForce claimed responsibility for hitting M&S, the , and even attempting to target Harrods, reports the Ransomware basically locks up a company’s data and demands money to release it, so there isn't actually a set 'end date' for the online outage. The National Cyber Security Centre is, however, warning other retailers to stay alert, and the Met Police is now investigating what happened.

One thing we do know is that whether you rely on for food, fashion, homeware or beauty, you'll certainly be missing its online presence by now. But not to worry, there are plenty of rival websites offering similar pricing and products, and we have the information on them for you here.

Where to shop Marks & Spencer fashion, food, home and beauty alternatives Next: Fashion, kidswear, beauty and home

Next is a great all-in-one stop if you’re missing M&S right now. It’s got a wide mix of fashion for all ages, loads of lovely homeware (think cushions, lighting, bedding– the works), and a solid beauty section with both well-known and indie brands. The online shopping experience is super easy, and their delivery is one of the most reliable out there. You can even do next-day if you order by a certain time.

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What to shop:

• , £42
• , from £10
• , £100

: Food

Waitrose is a go-to for when you want your weekly shop to feel a bit more special. Their own-brand products are top quality, their fresh produce is always spot on, and you can often find lovely bits like meal kits or wine pairings without the stress of a fancy shop. Their Click & Collect is easy and fuss-free, or you can book delivery right to your door.

What to shop:

• , £12
• , £3.52 (was £4.40)
• , £3.15

Debenhams: Fashion, beauty and home

Debenhams has made quite the comeback as an online-only store, and it's actually brilliant for a big range of fashion and beauty all in one place. You’ll find loads of familiar names like Principles, Red Herring and Dorothy Perkins, plus big beauty brands and regular site-wide sales. It's especially handy if you’re looking for workwear, occasion outfits or just a wardrobe refresh without spending a fortune

What to shop:

• , £39
• , £55.20 (was £69)
• , £35

ASOS: Fashion

ASOS is the ultimate fashion go-to when you want loads of choice without leaving the sofa. Whether you’re after something smart for work, casual weekend basics, or a last-minute party outfit, they’ve got it all– and usually with next-day delivery if you’re in a pinch. There’s everything from affordable own-brand pieces to big names like Nike, New Look, and even more premium labels.

What to shop:

£30

, £30

, £50

Ocado: Food

Ocado is a brilliant option if you want your food shop done without the faff. Not only does it stock a big chunk of the (very handy right now), but it also has a huge variety of other brands, including eco-friendly and speciality items. The delivery is super smooth – you can choose one-hour time slots and track your driver right to your door.

What to shop:

, £10

, £8.50 (was £9.50)

, £11

Fenwick: Fashion, beauty and home

If you’re after something a little more refined, Fenwick is a lovely place to browse. Their online store has a more curated feel, with stylish clothing, premium skincare, and classic home items that feel more special. It’s the kind of place you shop when you want fewer choices, but better ones.

What to shop:

• , £45
• , £149 (was £199)
• , £40

As we enter the third weekend of M&S' cyber attack struggles, we can only hope the problem is resolved soon!